Please note that due to the upcoming Chinese New Year, our processing team, suppliers, and logistics partners will be on their long-awaited vacation from January 18-27, 2023. There will be delays in processing and shipping orders placed days before the Spring Break begins and during the vacation period.
We will resume operations the next day, January 28, to process all orders.
If you have any more questions, please don’t hesitate to send a message to our support team. We thank you for your understanding and patience.
We wish everyone a happy Chinese New Year.
We would like to explain the current delay situation that is affecting some orders. During the first week of November, we have been informed by our warehouse team that some completion of orders will be delayed because of the COVID-19 restrictions that were imposed on our suppliers’ locations. It affected the shipment and arrival of our stocks from our supplier to our warehouse. At first, we believed that it will only last for an additional five to seven days so we posted an update about it and duly informed our customers who had orders that were affected by this situation.
Unfortunately by mid-November, the restrictions were not lifted yet. Basically, most areas in Guangzhou were still affected. By then, we have started partially shipping orders that had other items that were already ready for shipping. We have also continued to send update emails to concerned customers about the delay.
Around December 9th, we were told that the situation is getting better so the restrictions have been lifted. Since then, our team has been working around the clock to get the orders shipped out. Orders are being fulfilled one at a time.
Though that situation had already passed, our warehouse processing team is still dealing with the pending orders due to the restocking production delay on our suppliers’ side despite our side working normally. Another factor that might still affect your order would be the local courier services. Since the restrictions happened and some local courier staff was affected by the virus, manpower handling the delivery of stocks from our supplier to our warehouse might be limited.
Over the past few weeks, we have encountered some difficulties. We appreciate your patience as we work through this challenging period. Since the majority of the orders are for gifts for the holiday season, we completely understand how unfortunate it is for this to happen now. Once more, we sincerely apologize for the worry this has caused everyone.
If your order value is below US$ 100.00 shipping costs are US$ 10.00. If your order value is over US$ 100.00 shipping is free.
After we receive your order, your order is under processing for 3-7 business days. Once it is processed, it will get marked as completed and you will receive your tracking number via Email. From that point on the actual shipping time begins. Please see here for the shipping times of each country we ship to.
Will my shipment come with a tracking number?
Every order & shipment will come with a tracking number. You will receive the tracking number via Email once your order is marked as completed. The time until your order is marked completed varies between 3-7 business days. Check the tracking status continuously, so that you don’t miss out to accept your package. To help you to stay up to date with your order status, we’re providing Email-tracking-notifications. To access the current tracking status please fill in the tracking number, that you’ve received per email, on this page. You are also able to access your tracking information on the Order-tab on the My-Account page.
My package got returned
All shipments that return to our warehouse because incorrect shipping address, failed delivery attempts (i.e. the recipient is unavailable), or unclaimed shipments held by the courier agent, we will notify the customer via Email to arrange a reshipment. All reshipment’s incur handling fees plus reshipment fees. Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping. Additional courier charges for return shipping may also apply.
Where does TheOtherAesthetic ship from?
All orders are processed and shipped from our warehouse in Wuhan, China.
Will I have to pay customs ta on my shipment?
When ordering from TheOtherAesthetic, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and TheOtherAesthetic cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.
In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.
Will I receive a refund if I refuse the shipment when it is delivered to me?
If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.
What is your return/exchange policy?
You are able to send the item back to us within 30 days after you received your items. Please get in contact with us and you will get further information about the return address. Please always provide your order number in the email so we can process your inquiry as fast as possible.
The shipping costs of the return or exchange to our warehouse in China have to be beared from the customer.
» More about our Return Policy
Credit Card / Debit Card Payments
We support almost any kind of credit or debit card. You can pay with any kind of Visa, MasterCard, Diners Club, Discover or American Express.
Can I pay with someone else’s Credit Card?
Yes. For security reasons, however, our Accounting Department may contact the rightful cardholder to verify the order and the identity of the cardholder.
Can I change my payment method after I’ve placed an order?
Currently it is not possible to change the payment method after you’ve placed your order. We debit your credit card or PayPal account directly after you’ve placed the order.
If you wish to change the payment method you’ve to get in contact with our support team. They are able to issue a refund to your originally used payment method (as long as the order is under processing (3-7 business days)) and then you’re able to order the same items a second time.
Can I use more than one Credit Card for my order?
No, we only allow usage of one credit card when checking out. When placing separate orders, you are free to use a different credit card.
How to order with PayPal
If some or all of the items in my order are cancelled due to availability issues, will I receive a refund?
Our customer support will automatically process a refund if an order is cancelled or partially cancelled due to lack of availability.
PayPal handling fees
TheOtherAesthetic will bear PayPal handling fees for customer orders or refunds.
Product Quality Inspection
Our warehouse staff is advised to check the quality of every individual item before it gets shipped. Even though you order ten items, every item runs through an individual inspection process to guarantee that you will receive the items in perfect condition.
Every order will be tracked. It doesn’t matter where you live, you will receive a tracking number where you will easily be able to track your order
High Quality Products
We value quality very high and making absolutely sure that every item we are selling is worth it’s price.