Last updated: 2021-04-09
TheOtherAesthetic is dedicated to providing our customers with the best service.
Please refer to the “Return Types” below to determine which return options are available for the item you wish to return. After understanding your options, you may request a Return Merchandise Authorization (RMA) if you submit your request within the allowed time period, which starts from the day you receive the order. RMA requests can be submitted by contacting our Customer Service Department.
To ensure speedy service, please have the following information ready when you email our Customer Service Department:
- Your order number
- Product name and, if available size, color or any other variation, of the item you wish to return.
- Reason for requesting a RMA (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair)
- In cases of Size Exchange, provide the size of the item you wish to receive in exchange.
Defective item: Available within 30 days
Size exchange: Available within 30 days
Unwanted item return: Available within 30 days
Please refer to the Terms and Conditions for further details.
All returns must be sent to us within 30 days of the RMA issue date. TheOtherAesthetic reserves the right to refuse returns that are not received within a reasonable time frame.
Terms & Conditions
General for all products
- All returns must be sent back to our China warehouse address with prior authorization using a post service which provides a tracking number. Unauthorized returns may be refused or disregarded.
- Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
- TheOtherAesthetic will usually reship replacement or repaired items using Standard Shipping. TheOtherAesthetic reserves the right to determine reshipping method regardless of the shipping method used in the original order.
- Items marked as “Final Clearance” are not eligible for Size Exchange, and Unwanted or Unopened Item Return.
- We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell.
- TheOtherAesthetic is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
- Coupon discounts as well as shipping and handling fees from the original shipment to the customer are not refundable.
- TheOtherAesthetic reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, TheOtherAesthetic’s decision will be final.
- All refunds will be issued to the originally used payment method. In some few cases, when the customer agrees, a coupon code will be issued.
Defective Item Exchange
- TheOtherAesthetic will be responsible for return shipping costs if the defective claim is confirmed to be valid, and if the defective items are returned via Regular Air Mail or Registered Air Mail.
- In cases of defective return, TheOtherAesthetic will provide a replacement item instead of a refund.
- Items returned for size exchange must be in mint, unused condition. TheOtherAesthetic reserves the right to reject return or exchange requests if the returned items are in unacceptable condition.
- Customers are required to bear return shipping fees in cases of size exchange. TheOtherAesthetic will be responsible for shipping fee of replacement. TheOtherAesthetic will not be responsible if return shipments are lost during return transit.
Unwanted or Unopened Item Return
- Unwanted or unopened items returned to TheOtherAesthetic must be in their original packaging. Incomplete returns may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns. TheOtherAesthetic will not be responsible if return shipments are lost during return transit.
- Refunds for unwanted or unopened items will be issued to the originally used payment method. Refunds will be processed when returned products are received and confirmed to be in acceptable condition by TheOtherAesthetic.